Privacy Policy

Effective Date: April 19, 2026
Last Updated: April 19, 2026

Titan Relief Group Inc. (“Titan Relief Group” “TRG,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when and how we share it, your rights regarding that information, and how to contact us with any questions or concerns.

By accessing or using our website at titanreliefgroup.com (the “Site”), submitting information through any of our forms, calling us, texting us, or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site or submit information to us.

1. Who We Are

Titan Relief Group Inc. is a consumer advocacy firm, serving clients nationwide. We provide timeshare cancellation, credit solutions, and consumer advocacy services to individuals seeking to exit timeshare ownership obligations. We are not a law firm and do not provide legal advice. We are not affiliated with any timeshare developer, resort, or hotel brand.

Contact information:

Titan Relief Group Inc.
Phone: 407-459-8295
Email: support@titanreliefgroup.com
Mailing Address: 5401 S. Kirkman Rd. #3026 Orlando, FL 32819
Website: titanreliefgroup.com

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our Site, and information we receive from third parties in connection with our services.

2.1 Information You Provide Directly

When you contact us, request a consultation, submit a form, or engage our services, you may provide us with:

Identification information: full legal name, date of birth, mailing address, phone number(s), email address
Timeshare ownership information: developer name, contract number, purchase date, purchase price, current loan balance, maintenance fee status, ownership type (deeded, points-based, right-to-use), property location
Financial information: general financial situation, ability to pay for services, payment method information (collected through secure third-party payment processors)
Sensitive information when relevant to your case: medical hardship documentation, age-related circumstances, financial hardship documentation, information about deceased family members in inheritance situations
Communication content: the content of phone calls, voicemails, text messages, emails, online chat conversations, and form submissions
Documentation you provide: contract copies, correspondence with developers, credit reports, court documents, and other materials relevant to your case

2.2 Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect:

Device and browser information: IP address, browser type, operating system, device identifiers, screen resolution
Usage information: pages visited, time spent on pages, links clicked, referring URLs, search terms used to reach our Site, dates and times of access
Location information: general geographic location based on IP address
Cookies and similar technologies: session cookies, persistent cookies, web beacons, pixel tags, and similar technologies that track activity on our Site and across other sites
Analytics data: data collected through Google Analytics, Microsoft Clarity, Meta Pixel, and other analytics services

2.3 Information from Third Parties

We may receive information about you from:

Marketing and lead generation partners who refer prospective clients to us
Advertising platforms including Google Ads, Microsoft Advertising, Facebook/Meta, and LinkedIn
Credit reporting agencies when you authorize us to obtain your credit information for credit solutions services
Public records sources for verification of timeshare ownership, court filings, and other publicly available information
Other clients in cases involving family members, co-owners, or co-borrowers who consent to share information

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

Providing services: evaluating your eligibility for timeshare exit services, communicating with timeshare developers on your behalf, providing credit solutions services, managing your case file, processing payments
Communications: responding to your inquiries, providing case updates, sending appointment reminders, sharing educational resources, and providing customer service
Marketing and outreach: contacting you about our services, sending promotional communications about timeshare exit topics, retargeting advertising based on your Site visits (subject to your consent and opt-out rights)
Site operations: maintaining and improving the Site, analyzing user behavior, troubleshooting technical issues, preventing fraud and security incidents
Legal compliance: complying with applicable federal and state laws, regulatory requirements, court orders, subpoenas, and other legal processes
Business operations: internal record-keeping, accounting, auditing, business analytics, and corporate transactions including potential mergers, acquisitions, or asset sales
Protecting rights and safety: protecting our rights, property, and safety, as well as the rights, property, and safety of our clients, employees, and the public

4. Communications, Calls, and Text Messages (TCPA Disclosure)

By providing your phone number to us through any contact form, voluntary submission, or verbal/written authorization, you consent to receive communications from Titan Relief Group by phone, voicemail, text message, and email regarding our services and your case. Communications involving automated telephone dialing systems or prerecorded voice technology require your separate, signed prior express written consent under the Telephone Consumer Protection Act (47 U.S.C. § 227) and FCC regulations (47 C.F.R. § 64.1200) — that separate consent is collected at intake, is optional, is not a condition of receiving any service, and may be revoked at any time.

Phone calls regarding our services, your case, and related topics
Pre-recorded voice messages and voicemails
Text messages (SMS and MMS) regarding your case, appointment reminders, service updates, and educational information
Where you have provided separate, signed prior express written consent at intake, calls and messages made using automated telephone dialing systems and prerecorded voice technology. Without that separate consent, all automated dialing and prerecorded voice contact is disabled for your account.

Standard message and data rates may apply to text messages from your wireless carrier. Message frequency varies based on your case and engagement level.

Your consent is not a condition of purchase. You may decline to provide consent and still receive our services through alternative communication methods.

You may opt out of communications at any time:

For text messages, reply STOP to any message to unsubscribe
For phone calls, request to be removed from our calling list during any conversation
For email, click the unsubscribe link in any marketing email or contact us directly
To make a formal Do Not Call request, contact us at support@titanreliefgroup.com or 407-459-8295

Phone calls and text messages may be monitored or recorded for quality assurance, training, and legal compliance purposes.

5. How We Share Your Information

We do not sell your personal information for monetary consideration. We may share your information in the following circumstances:

5.1 Service Providers and Vendors

We share information with third-party service providers who perform services on our behalf, including: customer relationship management (CRM) software providers, payment processors, hosting providers, email service providers, analytics providers, advertising partners, and professional advisors (accountants, attorneys, consultants). These providers are contractually obligated to use your information only for the services they provide to us.

5.2 Timeshare Developers and Counterparties

To provide our services, we may share relevant information with timeshare developers, their representatives, attorneys, and collections agencies for the limited purpose of advocating on your behalf, negotiating contract cancellations, and resolving your case.

5.3 Attorneys and Legal Representatives

We may share your information with attorneys retained to assist with your case, with whom we have established working relationships. Attorney-client privilege, where applicable, would apply to communications between you and any retained attorney directly.

5.4 Credit Bureaus and Financial Institutions

For credit solutions services, we may share information with credit bureaus, financial institutions, and credit-related service providers as part of providing those services and with your authorization where required by law.

5.5 Legal and Regulatory Disclosures

We may disclose your information when required by law, court order, subpoena, regulatory request, or to comply with legal processes; to enforce our terms of service or other agreements; to protect our rights, property, or safety, or the rights, property, or safety of our clients, employees, or the public; or to investigate or prevent suspected fraud, security threats, or illegal activity.

5.6 Business Transactions

If we are involved in a merger, acquisition, sale of all or substantially all of our assets, financing, reorganization, bankruptcy, or similar transaction, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5.7 With Your Consent

We may share your information for any other purpose with your consent.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience, analyze Site usage, and support advertising and marketing efforts. The types of cookies we use include:

Strictly necessary cookies: required for the Site to function properly
Analytics cookies: help us understand how visitors use the Site (Google Analytics, Microsoft Clarity)
Advertising cookies: used to deliver targeted advertising on third-party platforms (Google Ads, Microsoft Advertising, Meta/Facebook, LinkedIn)
Functional cookies: remember your preferences and improve your experience

You can manage cookies through your browser settings to block, delete, or restrict cookies. Please note that blocking certain cookies may affect Site functionality. For information about how to manage cookies, visit your browser’s help documentation.

Do Not Track signals: Our Site does not currently respond to “Do Not Track” browser signals as no industry standard has been established for handling these signals.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information under applicable privacy laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act, Colorado Privacy Act, Connecticut Data Privacy Act, Utah Consumer Privacy Act, and other state privacy laws.

7.1 Rights Available to Eligible Residents

Right to know: request information about the personal information we have collected about you, the sources of that information, the purposes for which we use it, and the third parties with whom we share it
Right to access: request a copy of the personal information we hold about you
Right to delete: request that we delete your personal information, subject to certain legal exceptions
Right to correct: request that we correct inaccurate personal information
Right to opt-out: opt out of the sale or sharing of your personal information for cross-context behavioral advertising (where applicable)
Right to limit use of sensitive information: limit our use of sensitive personal information to specified purposes (where applicable)
Right to non-discrimination: we will not discriminate against you for exercising your privacy rights

7.2 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: support@titanreliefgroup.com
Phone: 407-459-8295
Mail: Titan Relief Group Inc., Privacy Request, 5401 S. Kirkman Rd. #3026 Orlando, FL 32819

We will respond to verifiable requests within the timeframes required by applicable law (typically 45 days, with one possible 45-day extension). We may need to verify your identity before processing your request, which may include requesting additional information to confirm you are the person whose information is being requested. Authorized agents may submit requests on your behalf with proper documentation of authorization.

8. Data Security

We implement reasonable administrative, physical, and technical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These safeguards include encryption of sensitive data in transit and at rest, access controls limiting employee access to information on a need-to-know basis, secure data storage with reputable hosting providers, regular security assessments, and employee training on privacy and security practices.

Despite our security measures, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of any account credentials and for promptly notifying us of any suspected unauthorized access.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and the context of collection. After the retention period expires, we either securely delete or anonymize your information.

10. Children’s Privacy

Our Site and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you are under 18, please do not provide any information to us. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly. Parents or guardians who believe their child may have provided information to us should contact us immediately.

11. Third-Party Links and Services

Our Site may contain links to third-party websites, services, and resources that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit before providing personal information.

12. International Users

Our Site and services are intended for users located in the United States. If you access our Site from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

By using our Site or providing information to us, you consent to this transfer and processing.

13. California Shine the Light

California Civil Code Section 1798.83 permits California residents who have an established business relationship with us to request information regarding our disclosure of personal information to third parties for direct marketing purposes during the prior calendar year. To make such a request, please contact us at support@titanreliefgroup.com

14. State-Specific Resident Rights

Residents of states with applicable consumer privacy and protection laws — including but not limited to Florida, Minnesota, California, Virginia, Colorado, Connecticut, and Utah — have specific rights regarding their personal information. To exercise rights under any applicable state law, please contact us at the contact information provided in this Privacy Policy.

15. Important Disclaimers

Not a law firm: Titan Relief Group is not a law firm, and the services we provide do not constitute legal advice. Communications between you and Titan Relief Group are not protected by attorney-client privilege. If your case requires legal representation, we may work alongside attorneys whom you would retain separately, and any attorney-client privilege would apply to communications between you and the retained attorney directly.

No affiliation with developers: Titan Relief Group is not affiliated with any timeshare developer, resort, hotel brand, or vacation ownership company. We are an independent consumer advocacy firm. Any references to specific developer brands, programs, or properties on our Site or in our communications are for informational purposes only and do not imply any partnership, endorsement, or affiliation.

Educational content: Information on our Site, including blog posts and educational resources, is provided for general informational purposes only and does not constitute legal, financial, tax, or investment advice. Always consult qualified professionals for guidance specific to your situation.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, provide additional notice through our Site or other communications. Your continued use of the Site or services after changes are posted constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

Titan Relief Group Inc.
Phone: 877-848-3948
Email: support@titanreliefgroup.com
Mailing Address: 5401 S. Kirkman Rd. #3026 Orlando, FL 32819
Website: titanreliefgroup.com

We will work in good faith to address your concerns. If you are not satisfied with our response, you may have the right to file a complaint with your state Attorney General’s office or other applicable regulatory authority.

This Privacy Policy is effective as of the date stated above and supersedes all prior versions.